FAQ

We have compiled a list of commonly asked questions about e-casebook. Please select relevant category in your question.

About e-casebook

About Registration and account information

  • How do I complete a definitive registration from a provisional registration?

    Log in from the link in the e-mail sent to the address you registered at the time of provisional registration to complete the registration process.

  • I haven't received "the temporary registration confirmation email" when I made a new account.

    Please check the following if you haven't received the email.

    • Please check the setting of receiving limitation.

      Please allow the reception from the domain "@e-casebook.com".

    • The mail might be in the spam folder.

      Please make sure the email is not in the spam folder or the others.

    • Have you registered your email address correctly?

      Please re-register your account through the registration form or contact us.

    > Contact Us

  • What should I do if I want to cancel my membership　(stop using the service) from e-casebook?

    To cancel your membership from e-casebook, please follow the steps below.

    1. Login to e-casebook.com with the account you want to cancel.
    2. Move the cursor over your name in the upper right corner of the screen.
    3. Click on "My Page" in the menu that appears.
    4. Click the "Cancel" button from the list.
    5. Please read and understand the following instructions before submitting your request.

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    Notes on Cancellation of Membership

    Once you cancel your membership from e-casebook, all services will no longer be available.

    Also, once you cancel your membership, your information will not be restored for any reason.

    Please understand this in advance.

    ● Live Streaming and Video Viewing

    All live and video viewings will be unavailable and live viewing reservations will be cancelled.

    ● Have registered for a conference or other event (if you are attending via e-casebook)

    You will not be able to participate on the day of the event.

    Please note that the registration fee cannot be refunded.

    ● Have applied for credits at a conference, etc. (when attending via e-casebook)

    If you cancel your membership before the credits are granted, the credits will not be granted properly.

    Please confirm that the credits have been granted, since the timing for granting credits differs depending on the conference.

    Please contact the secretariat of the relevant conference to confirm the progress of credits.

    ● Receipts and participation certificates

    All receipts and participation certificates will no longer be provided.

    ● Participating in a Forum or Group

    You will no longer be able to view all posts and your uploaded data will be deleted.

    ● Participation in training

    You will no longer have access to the page, and any data you have submitted will be deleted.

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    > Cancellation of membership
    > My Page
  • What should I do if I forgot my ID and password?

    Forgot your IDPlease contact customer support. When you do that, you might be asked for your email address, name, date of birth, affiliated hospital, group, facility, and so on. > Contact Us

    Forgot your password

    1. If you're logged in, log out.
    2. Click on Login on the top right corner of the page.
    3. Click on "Forgot your password" on the screen that opens.
    4. Enter your registered email address.
    5. Click on the "Submit" button
    6. Click on the URL in the email.
    7. Enter a new password on the screen that opens.
    8. Log in with a new password.
  • What should I do if I want to change my password?

    To change your password, please follow the steps below.

    1. Log in to e-casebook.
    2. Click on your name on the top right corner of the page.
    3. Click "My Page".
    4. Click "Change Password" in the list.
    5. Enter your current and new passwords.
    6. Click the Change password button

    > Change Password
    > My Page
  • What should I do if I want to change the registration information(e.g. email address, affiliated hospital, group, facility, etc.)?

    To change the information, please follow the steps below.

    1. Login to e-casebook.
    2. Move the mouse cursor over your name on the top right corner of the page.
    3. Click "My Page".
    4. Click "Account Information" in the list.
    5. Enter what you want to change.
    6. Click the "Update" button at the bottom of the form.

    > Account Information
    > My Page
  • What should I do if I want to change the card information that I registered?

    To change the card information, please follow the steps below.

    1. Log in to e-casebook.
    2. Move the mouse cursor over your name on the top right corner of the page.
    3. Click "My Page".
    4. Click "Manage Credit Cards" in the list.
    5. Enter what you want to change.
    6. Enter your card number and security code again.
    7. Click the "REGISTER" button.

    > Manage Credit Cards
    > My Page
  • How do I unsubscribe from live information newsletter?

    ●Unsubscribe from an email that has been sent to you

    Please click the "Unsubscribe" link at the bottom of the email sent to you.

    ●Please follow the steps below to unsubscribe from e-mail notifications.

    To unsubscribe from e-mail notifications, please follow the steps below.

    1. Login to e-casebook.com with the account you wish to unsubscribe from e-mail notifications.
    2. Move the cursor over to your name in the upper right corner of the screen.
    3. Click "My Page".
    4. Click "Email Settings" in the list.
    5. Click on "Change Email Settings" from the list.
    6. Click the "Update" button at the bottom of the screen

    > Mail settings
    > My Page
  • What should I do if I want to cancel forum membership?

    To cancel your forum subscription, please follow the steps below.

    1. Log into e-casebook
    2. Visit your forum top page
    3. Select the About tab
    4. On the right, click "FINISH CANCELLATION".
  • What should I do if I want to change the frequency of receiving notification emails that are delivered for every comment?

    To change the frequency of receiving notification emails, please follow the steps below.

    1. Login to e-casebook with the account you wish to change the frequency of receiving notification emails.
    2. Move the mouse cursor over your name on the top right corner of the page.
    3. Click "My Page".
    4. Click "Account Information" in the list.
    5. Change the frequency of receiving emails through "Comment / Case submission Notification email".
    6. Click the "Update" button at the bottom of the form.

    > Mail settings
    > My Page

About Functions

  • What is "Time Shift Viewing"

    "Time Shift Viewing" is a function that allows you to view the distributed video from anywhere you like when you access it during LIVE distribution.

    *There is a case that "Time Shift Viewing" does not work well in full screen state on iPhone. In this case, try the following.

    1. Stops playback and cancels the full-screen status.
    2. Use the bar at the bottom of the movie to adjust the playback start position while the movie is stopped.
    3. Playback "Time Shift Viewing" from the selected location to full screen.
  • I can not play the movie.

    If you can not play the movie, please try the following.

    • If you have many browser tabs open, try to close most of them except the one you’re using for e-casebook.
    • Reload the page.
    • Restart your browser.
    • Clear your browser cache.
    • Restart your computer.
    • Restart your router or modem.
    • Try on another network.
      (Recommended line speed: A stable line capable of maintaining a speed of 5 Mbps or higher downstream.)
    *For Windows 7 users
    e-casebook supports Windows 8.1 and later. It may not play in Internet Explorer on Windows 7.
    > System Requirements
    > Time Shift Viewing
  • Video viewing logs are not logged properly.

    If the viewing log recording fails, please try the following.

    • If you have many browser tabs open, try to close most of them except the one you’re using for e-casebook.
    • Reload the page.
    • Restart your browser.
    • Clear your browser cache.
    • Restart your computer.
  • How do I switch the display language?

    e-casebook is available in both Japanese and English.
    To switch the display language, please change the language setting of your browser.

About Issuance of various documents

Others

If you are unable to find the answer to your question, please contact us from here. Our customer service representative will contact you accordingly.

Contact Us